Social Proof

Social Proof

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Definition


Social proof (or informational social influence) is a psychological and social phenomenon wherein people copy the actions of others in choosing how to behave in a given situation. The term was coined by Robert Cialdini in his 1984 book Influence: Science and Practice.[1]
 

Recommendations


6 Types of Social Proof:

  1. Expert: Expert social proof is when an expert in your industry recommends your products or services or is associated with your brand.
    1. Examples: a Twitter shoutout by an expert or having an expert on your Twitter chat.
  1. Celebrity: Celebrity social proof is when a celebrity endorses your products.
    1. Examples: an Instagram post or tweet about your product by a celebrity or influencer.
  1. User: User social proof is when your current users recommend your products and services based on their experiences with your brand.
    1. Examples: praises on social media or positive ratings on review sites.
  1. The wisdom of the crowd: This type of social proof is when a large group of people is seen to be endorsing your brand.
    1. Examples: having thousands of customers or millions of followers on your social media profiles.
  1. The wisdom of your friends: This type of social proof is when people see their friends approve your product.
    1. Examples: seeing their friends use your product or follow you on social media.
  1. Certification: This type of social proof is when you are given a stamp of approval by an authoritative figure in your industry.
    1. Examples: the blue checkmark on Twitter or Facebook.
 

Examples


  1. Customer Testimonials
  1. Case Studies
  1. Number of Shares
  1. Number of Users/Downloads
  1. Trust Seals
  1. Privacy Policy
  1. App/Service Ratings
  1. Expert Collaborations
  1. Press Coverage
  1. Brand Ambassadors
  1. User-Generated Content
  1. Success Metrics
  1. Professional Verifications
 

How to handle Social Proof for early and pre-launch products


  1. Relevant public comments
  1. Quotes from people who are excited about the product

Resources


 

References


  1. Wooten, D; Reed II, A (1 January 1998). "Informational Influence and the Ambiguity of Product Experience: Order Effects on the Weighting of Evidence". Journal of Consumer Psychology7 (1): 79–99. doi:10.1207/s15327663jcp0701_04.
 
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